Cayaba Care

Care Operations Associate

Cayaba Care is building support services to reimagine how we improve outcomes in complex populations. Our team is focused on closing this gap through a combination of clinical and non-clinical services delivered in-home or in-office. The Cayaba Care model focuses on integration not replacement of patients’ primary Obstetric provider and reducing any barriers to the patient receiving the recommended care. We are a multidisciplinary team and recognize the importance of behavioral health to overall health.

Job Description

  • Function at the highest level of customer service, compassion, and professionalism to patients and families at all times.
  • Outreach by phone or text to referred patients to provide description of the Cayaba Program and schedule appointments.
  • Answering incoming phone calls in a friendly and professional manner.
  • Complete patient registration and creating of the medical record in the EMR
  • Schedule patient appointments
  • Confirmation of daily appointments, verification of insurance, and ensure consents/other required information collected before visit
  • Triage calls appropriately to other members of the Cayaba Care team
  • Reconcile all visits at the end of the day
  • Other tasks as needed

Why You Should Join Our Team

A career at Cayaba Care is an opportunity to work towards addressing our country’s maternal and fetal health crisis. Our team of clinicians is working together to help improve health outcomes in underserved populations. Opportunities for advancement with increasing administrative or management opportunities. At Cayaba Care, we are focused on building a company where individuals from all backgrounds have the opportunity to succeed and contribute to our mission. Competitive compensation and benefits.

Who You Are

  • You are an active listener.
  • You are empathetic and passionate about helping women and families while ensuring the highest patient experience.
  • You are looking for an opportunity to be part of a fast-paced, innovative organization.

Preferred Credentials

    • 2 years of EMR experience (required)
    • 2 years of Medical or dental office front-desk experience (required)
    • OB-GYN experience a plus
    • Certified Medical Assistant/Medical Terminology training a plus