About Us

Cayaba Care’s mission is to improve outcomes in communities by reimagining how maternity and pediatric care is delivered. The US is one of the most dangerous developed countries in which to give birth and these poor maternal-fetal outcomes disproportionately impact minority women and underserved populations across major US cities. Our team is focused on closing this gap through a combination of clinical and non-clinical services delivered in-home or in-office. The Cayaba Care care model focuses on integration not replacement of patients’ primary Obstetric provider and reducing any barriers to the patient receiving the recommended care.

What You’ll Do

  • The Outreach Coordinator is responsible for reaching out to patients who have been referred to Cayaba Care by phone, text, and email.
  • The Outreach Coordinator works closely with nurses, maternity navigators, and the patient’s primary OB to ensure proper care coordination.
  • The Outreach Coordinator provides patient support and attempts to remove common obstacles to outpatient care such as transportation problems, lack of awareness of funding and support options, lack of access to medications, and failure to attend outpatient appointments due to memory/cognitive problems, symptoms of mental illness, or functional limitations.
  • You will spend most of your day on the phone and computer coordinating/arranging and tracking the outcome of these follow-ups.

Why You Should Join Our Team

A career at Cayaba Care is an opportunity to work towards addressing our country’s maternal and fetal health crisis. Our team of clinicians is working together to help improve health outcomes in underserved populations. Opportunities for advancement with increasing administrative or management opportunities. At Cayaba Care, we are focused on building a company where individuals from all backgrounds have the opportunity to succeed and contribute to our mission. Competitive compensation and benefits.

Who You Are

  • You are an active listener.
  • You demonstrate flexibility in addressing changing community needs and program environments.
  • You are able to navigate the social service system and advocate for others.
  • You are empathetic and passionate about helping others while ensuring the highest patient experience.
  • You have an Associate’s Degree and 1+ year experience in a patient experience role.

Preferred Credentials

  • Fluent in Spanish
  • Experience with community health issues
  • Experience using Athena